A till that closes cleanly every night.

Tip totals per staff member.

Reports shows per-staff tip payouts for any date range. The dashboard 30-day card sums tips collected with any refunds already netted in.

Refund the service and keep the tip.

Or refund the tip and keep the service. Each part is refunded on its own terms. You choose which.

Commission adjusts when you refund.

A $50 refund on a $100 sale halves the staff commission. The proportional adjustment is the industry standard: full reversal would over-penalise a manager-initiated partial refund.

Refunds reach back past the report period.

A refund that posts after the report window still nets in honestly. The reports query reaches all the way back, not just inside the selected dates.

Cash, card, credit, and deposit together.

All four can land on one appointment checkout. The total validates live so a partial amount can't accidentally under-pay or over-pay the visit.

Change calculated on screen.

When you choose cash, a quick-chip row ($50, $100, $200) appears. Type what the client handed you or tap the chip. Change due or still owed shows right away.

Refund to a different method.

A card payment can be refunded in cash at the front desk. The refund records the method that left the till, not the method that came in.

Cash refunds update the drawer automatically.

A cash refund -- on an appointment or a quick sale -- records a pay-out on the branch's open cash session. No double entry.

Apply at appointment checkout.

When a client has credit, it shows as a payment option at checkout. It draws against the full total including tip and tax. If two staff try to redeem simultaneously, only one goes through.

Apply at the front-desk quick sale.

Credit appears as a payment option on service and retail quick sales. It doesn't apply to package sales -- credit can't be converted into a different credit type.

Refund to credit on appointment refunds.

The refund dialog has a refund-to-credit option. The client's balance goes up instead of cash or card going back. The usual per-item caps still apply.

Refund to credit on quick sale refunds.

Same on the quick sales page. Walk-in sales with no client attached still offer the standard cash and card refund methods.

Optional expiry on every issuance.

Leave it blank and the credit never expires. Set a date and it counts down. Useful for gift cards, seasonal promos, or credit issued as a limited-time goodwill gesture.

Amber warning at 14 days out.

The client's profile shows up to four upcoming batches with a countdown. Staff can mention it at checkout without digging through a history.

Automatic write-off sweep.

Once a day, Flowesce writes off any batches past their expiry date and records a system entry explaining why the balance dropped. Nothing to do manually.

The balance is always consistent.

Every write-off, every redemption, every issuance goes through the same path. The cached balance on the client's profile always matches the sum of all entries.

Refund by item.

Select the service lines you're refunding. The cap is whatever's left after any prior refunds on the same payment.

Refund by method.

Choose where the money goes back: the original payment method, cash, or in-store credit. Required reason, free-text.

Refund tax separately.

When a tax was collected in error or a jurisdiction correction comes in, the tax line refunds on its own without touching the service amount.

Every refund writes a full record.

Staff member, timestamp, reason, and per-item amounts. The record ties back to the P&L and to the cash drawer if cash was involved.

Count each note and coin.

Close the count with a denomination grid for whichever currency your branch uses -- USD, EUR, GBP, AUD, CAD, NZD, SGD, MYR, PHP, or AED. Each row multiplies live. Or just type the total directly if you prefer.

Deposit to safe or bank when you close.

Tick the deposit box, enter the float you want for tomorrow, and the rest records as a pay-out automatically. The new session opens at the float amount.

Drill into any session.

Every row opens to show every entry that built it: the kind, source ("Appointment payment -- Maya P."), amount, and timestamp. Source links go straight into the appointment or sales record.

Void a manual entry.

Typed a $200 pay-in that should have been $20? Kebab then Void. The entry stays visible with a strikethrough and a voided badge so the history stays complete. Closed sessions are locked.