Memberships
Turn your regulars into members.
Sell a recurring plan: a monthly price that includes a service credit or two and a standing discount. The plan renews on its own, drops the credits, and books the revenue. Bill it by hand anywhere in the world, or auto-charge a saved card where online payments are switched on.
For the salon whose best clients already come in every month. Give them a reason to commit, and give yourself revenue you can count on before the month starts.
Membership
Client viewGlow Monthly
Maya Tan · member since March
This period
1 facial credit
10% off retail
Renews
1 April
credits refresh
Demo. Renews on its own. The owner settles or it auto-charges.
01/
Build the plan once, on your terms.
Set a price and a cadence, monthly or annual. Add a credit pool the member can spend on the services you choose, decide whether unused credit rolls over, and add an optional member discount on top. Write your terms, and you have a plan you can enroll anyone onto.
A credit pool, scoped to real services.
Give the plan a dollar value of service credit each period, and pick which services it can be spent on. A facial plan funds facials, not retail.
Rollover, your call.
Let unused credit carry into the next period, or let it reset. Both are one toggle on the plan.
A member discount that composes.
Add a standing percentage off, scoped how you like. It applies at the booking page and the desk, and never stacks with a promotion: largest wins.
Growth tier, any region.
Memberships live on Growth. The manual core works in every country Flowesce serves, with no payment processor required.
02/
Enroll from the client, in one move.
Open a client and start a membership. One transaction creates the membership, drops the first period's credits, records the first charge, and books a sale so the revenue flows straight into your P&L. The client page then shows the plan, the next renewal, and the recent charges, with pause, resume, and cancel a click away.
Checkout
Member pricingThe member rate applies on the booking page and at the desk. It composes with promotions on a largest-wins basis, never stacked.
03/
Renewals run themselves.
A daily job renews each membership at its period boundary in your timezone, refreshes the credits, and records the charge. On manual billing it posts the charge as due so you collect it in person. It honors cancel-at-period-end, skips paused members, and never double-charges.
Credits refresh on the dot.
The new period's credit pool lands the moment the membership renews, ready for the next visit.
Manual billing collects in person.
Outside Singapore, or for any salon that prefers it, the renewal posts a due charge. You settle it at the chair like any other payment.
Pauses and cancels are respected.
A paused membership skips its renewal. A cancel-at-period-end stops cleanly when the period closes. No surprise charges.
Every charge is a sale.
Each renewal writes a sale of kind membership, so membership income shows up in revenue and the P&L like everything else.
04/
In Singapore, the card does the work.
Where Stripe online payments are switched on, enroll on auto-charge. The client enters a card once, Stripe saves it, and every renewal charges off-session. If a charge fails, dunning retries across a grace window. If it keeps failing, the membership lapses and both you and the client get an email. You never touch a card number.
Saved at enroll, charged off-session.
One confirmation captures the first period and saves the card in the same step. Renewals charge on their own from there.
Dunning before it lapses.
A failed charge retries on a schedule across the grace window before anything changes. The client card shows a clear "payment failed, retrying" state in the meantime.
A clean lapse, with a heads-up.
If retries run out, the membership cancels and an email goes to the owner and the client. Nothing happens silently.
Singapore today, by the rules.
Auto-charge needs Stripe card payments, which a Singapore platform can switch on for Singapore salons today. Manual billing covers everywhere else.
Common questions
Honest answers, including the ones we don't love.
Do I need a payment processor to sell memberships?
No. The manual core works in every region with no Stripe at all: you enroll the member, the plan renews and posts a due charge, and you collect it in person like any other payment. Auto-charge is an option on top, available where online card payments are switched on (Singapore today).
What is the difference between a membership and loyalty?
A membership is a paid plan a client subscribes to for credits and a discount. Loyalty is free to join and earns in-store credit from the visits a client already makes. Many salons run both: loyalty to reward everyone, memberships to lock in the regulars.
Does the member discount stack with a promotion?
No, and that is deliberate. When a promotion and a member discount both apply, the larger one wins rather than both stacking. It keeps the math predictable and protects your margin.
Can a member pause instead of cancelling?
Yes. Pause holds the membership without renewing or charging, and resume picks it back up. Cancel-at-period-end lets the current period finish first. Both are on the client's membership card.
Where does membership revenue show up?
Every charge writes a sale, so membership income flows into revenue and your P&L alongside services and retail. You see what recurring revenue is actually contributing, not a number stranded in a separate tool.
Pairs well with
Fourteen days. No card.
Try Flowesce on a real Saturday.
No card required, no auto-charge at the end. If Flowesce isn't for you, export everything in one click and walk.